iAWE - Support & Contact

iAWE (Intelligent Academic Writing Evaluation Assistant) is an AI-assisted academic writing evaluation system built on the EASE Framework 1.0 and distributed as a Google Sheets Add-on. If you encounter technical issues with the Add-on, require assistance with API configuration (Gemini 2.5, Semantic Scholar), or have academic suggestions for the tool, please review the troubleshooting notes below and contact the developer.

Marketplace Administration

This Add-on is administered and distributed by the Google Workspace Marketplace. Installation, scope consent, version updates, and uninstallation are all handled through your Google account. The developer does not operate a separate installation server or distribution channel.

Verification status: Google Workspace Marketplace Listing — pending publication.

Common Support Topics

Developer Contact

Developer: Dr. Waleed Mandour
Affiliation: Sultan Qaboos University
Role: Assistant Lecturer, Center for Preparatory Studies
ORCID: 0000-0002-9262-5993
Please allow 24-48 hours for a response regarding academic or technical inquiries. When reporting a bug, please include the JSON compliance logs and API latency telemetry generated in your spreadsheet, as these are essential for diagnosing issues within the EASE pipeline.